Question 1

What's the difference between plans?

Accepted Answer

Capacity, not capability. Every plan ships with every module — accounting, giving, events, forms, check-in, sermons, member portal, groups, messaging, reporting. The only things that differ between plans are how many contacts, custom domains, and campus sites you can run.

Question 2

Are you only for churches?

Accepted Answer

No. Xplio is built for churches, nonprofits, and mission-driven organizations — denominations, ministries, foundations, parachurch, NGOs, faith-based service orgs. The product is the same; the language adapts to how your team works.

Question 3

Can I switch plans later?

Accepted Answer

Yes. Upgrade any time and the new plan pro-rates immediately. Downgrades take effect at the next billing cycle.

Question 4

What counts as a "contact"?

Accepted Answer

Every record in your People database — active members, donors, visitors, volunteers, prospects, archived. Anyone in the file counts toward your plan limit, regardless of status.

Question 5

What happens if we go over our contact limit?

Accepted Answer

You'll get a friendly heads-up at 90% and again at 100%. We never lock you out — you can run a little over while you decide whether to upgrade or archive inactive records.

Question 6

How does the AI Assistant pricing work?

Accepted Answer

Franklin AI Assistant is included free on every plan. Each plan ships with a monthly credit allowance — Starter gets 1.5k, Growth gets 4k, Pro gets 10k, and so on. Top-ups are $10 per 1,000 credits and never expire. 1 credit ≈ 1 short chat; 1 agent run ≈ 5 credits.

Question 7

Do I need a credit card to start a trial?

Accepted Answer

Yes — Stripe collects a card up front so the trial transitions seamlessly into a paid subscription. Nothing is charged until your trial ends, and you can cancel any time before then with no charge.

Question 8

Are there setup fees or contracts?

Accepted Answer

No setup fees and no minimum-term contracts. Monthly plans cancel any time; annual plans renew yearly. Your data stays exportable for 30 days after cancellation.

Question 9

What about SMS, payment processing, and other pass-through costs?

Accepted Answer

SMS, background checks, and card processing are pass-through — you pay the underlying provider's rate (your SMS gateway, our background-check partner, Stripe) and we don't mark them up. We charge for the platform; the things that cost real money to run, you pay for at cost.